Order Policy1. How do I place an online order?
(1)Choose the products(the appropriate quantities, sizes, etc)you would like to purchase,add the item to your cart.
(2)Click the Checkout button.
(3)Confirm your delivery information,make sure your billing address matches the shipping address..Then you can continue to checkout.
(4)You can confirm you payment information and choose your payment method.Enter your redemption code if you have any.
(5)Review the order information before submitting.You need to fill in your credit card information and make sure that the information is authentic and matching.
(6)Then you will receive a confirmation email about the order.
2. Custom, Duties and VAT
We always packaged the order as a gift; however, because all items are sold on a Delivery Duty Unpaid basis, thus some countries may impose import duties on deliveries. Customers are responsible for any applicable customs duties or taxes that may be imposed on a delivery in the destination country.
3. Order Cancellation
To cancel an order, please contact us immediately. Cancelled orders that haven't been shipped will be refunded with a deduction of a 6% of the order(s) total price which is cancellation fee. Cancellation fee is charged to cover administrative costs and transaction fees involved in the cancellation of order(s).
We process all orders within 6-8 hours after orders been placed, so we may not able to cancel an order after it been placed. Hope you can understand this key point.
What's more, we are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case.
4. Duplicate orders
From time to time we received duplicate order (two or more of very similar orders) placed within a short period of time from each other by customers. For security reasons we do not have access to the credit card details of customers and all payments for orders are approved by customers themselves.
Our order preparation processes are automated and we are unable to catch duplicate orders unless alerted by customers. We cannot guarantee that we will read the request to cancel a duplicate order pri
We accept the following credit cards directly with our account: Visa, Master card etc. For the first time customers, Please make sure to place your order to your billing address, or we will deny your transaction.
We also take orders paid by Western Union and Bank Transfer, If you want to pay by them,please feel free to contact us for details.
Please read the following information for more details before you shop with us:
1. You should confirm that the card that are being used are yours or that you have been specifically authorized by the owner of the cards to use them. All cards holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
2. We take all possible measures, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
3. We take all reasonable care to make our Site secure. All transactions on this site are processed using Secure Socket Layer (SSL) technology via our secure server. If you are a user of our store, we will securely store your credit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
Notes:For security purposes, your shipping address should be the same as your billing address (as shown on your monthly credit card billing statement); Some time if your information is wrong, it may be failed payment, then please go back and place a new order to pay for it again, it will be ok.